Metropolitan Warehouse Takes Furniture Delivery to the Next Level of Service

Mar 16 2017

Atlanta, Georgia – NuVizz, a leading-edge enterprise mobile logistics and on demand employment solutions provider, today announces that Metropolitan Warehouse & Delivery, a leading provider of white glove home delivery in the USA, has selected the nuDeliverIt mobile delivery tracking solution to further enhance their expertise in the world of furniture delivery. With nuDeliverIt, Metropolitan Warehouse will leap over the traditional headaches that plague the market in order to lead best-in-class services.

Metropolitan Warehouse & Delivery provides best-in-class white glove delivery for both e-commerce and traditional retailers exclusively in the furniture industry.

“The world of custom and standard furniture delivery has gotten more complicated with the rise of e-commerce shopping because items can be located in different parts of the country that need to be delivered as one order,” said Eric Hepburn, EVP, Metropolitan Warehouse & Delivery. “nuDeliverIt offers us the ability to focus on customer satisfaction – knowing where the delivery is at all times, predicting any potential time window misses, having the ability to see proof of deliveries in real time, and optimizing our routes to ensure both cube utilization and accurate appointment times. It allows our dispatch team to efficiently manage routes in real-time and keep a very tight eye on satisfying each customer. Our commitment to keeping every customer promise is something we take very seriously and ensuring every delivery provides positive brand reinforcement for our clients.”

Metropolitan’s services are enhanced by nuDeliverIt, including:

  • Geo location and customer notifications through texts and emails
  • Single dashboard view providing real-time visual summary of events
  • Real-time package tracking
  • Capture electronic documentation: POD (proof of delivery) and BOL (bill of lading)
  • Instant electronic signature confirmation and in-app photos for deliveries
  • Customer satisfaction surveys in-app
  • Intelligent routing

“We live at a time when consumers have the powerful mapping technology on their phones but companies like Metropolitan require a solution that can scale from simplicity to Uber-like deliveries if they desire,” said Larry Cuddy Jr., VP, nuVizz. “nuDeliverIt’s geo-smart route planning feature takes the basic map based routing and augments it with intelligent components that algorithmically calculate the best routes dynamically with company revenue management in mind.”

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