Support / Implementation Specialist
nuVizz Inc., is a fast-growing Saas platform offering innovative mobile technology solution in people and delivery transportation verticals.
Support / Implementation Specialist will be part of the Customer Success Organization based in Atlanta, GA. This role will involve working with cutting-edge technology and a diverse set of customers. As part of the Customer Success Organization, this person will be responsible for working with large customers on special projects. During the implementation cycle this role requires to travel (upto 80%) to customer locations, working directly with customer stakeholders and helping with the implementation of their requirements through the nuVizz platform.
1) Work with customers to understand their business operations and technology requirements
2) Work with the product team to translate customers business needs into software requirements
3) Work with the product team to facilitate review of designs for new features and enhancements
4) Assist in installing and rolling out our new enhancements and collecting feedback for further iterations/improvements
5) Travel to customer locations during Discovery, implementation and support phases
6) Serve as the first point of contact for customer requests for configuration support and issue troubleshooting
6) Manage Support tickets, work with the Product team to ensure closure of the issues and manage customer expectations.
- Bachelor’s degree in Computer Science or equivalent with 2 to 5 years of experience in Enterprise Software Applications or Mobile solutions.
- Experience with Enterprise Software Solution in SaaS environment is a must
- Experience in Transportation & Logistics or Healthcare is desirable
- Experience with SQL is highly desirable
- Basic knowledge of database systems (SQL, NoSQL), APIs is highly desirable
- Excellent interpersonal skills and verbal communications.
- Self-motivated and accountable for your work
- Ability to multi-task in a fast-paced environment
- Strong Analytical skills
- Passionate about learning new technologies and willing to take responsibility
- Experience working on mobile app implementations
nuVizz is a leading enterprise mobile application, crowd enablement, and services company. Named “Top 40 Most Innovative Georgia Companies in 2015” in the US, it provides complete mobile business SaaS solutions, new mobile logistics applications, an Omni-Crowd Network ™ solution and supply chain consulting services. The company is headquartered in Atlanta, Georgia.