Blogs

Real-Time Customer Feedback Matters

Capturing real-time customer feedback is essential to make businesses run better but also a gesture to show customers that YOU care. Customer feedback should be captured at point of delivery or point of sale to establish loyalty and trust. As we can all attest, we want things faster and, as a result, expect superior customer service. If we do not experience the service we imagined, we will leave annoyed and frustrated.

Brand image is important especially when online platforms like Reddit are able to impact your reputation in very short order. Customers can quickly evaluate whether or not they would use your services, especially if a previous customer denoted that your service was inadequate. Recent studies show that a commitment to customer experience results in up to 25% more customer retention and revenue than sales or marketing initiatives.

With increased brand visibility online, in stores, and within last mile delivery, it is necessary for businesses to consider a solution that captures real-time customer surveys quickly with the capability to deploy any issues to a customer service representative. This is important so that all problems can be solved within a matter of minutes.

Our mobile solution, nuDeliverIt, allows you to quickly and accurately capture real-time customer feedback so you can stay ahead of the curve instead of chasing industry trends.

One of our customers, J.B. Hunt, mentioned that one of the biggest benefits of adapting the nuDeliverIt mobile app was the customer service survey. “If a customer calls and says this just happened at this delivery, it’s very helpful to know what is going on before they call so when that driver puts in that exception I can get that email, I can look at it and I am already up to date with that issue before the customer even calls.” – Landon Capps, Account Manager, J.B. Hunt

KEY CUSTOMER SURVEY BENEFITS


•    Improve customer satisfaction scores
•    Proactively address any issues with the delivery 
•    Easily acquire instant feedback through non-intrusive implementation

Find this and more within the nuVizz delivery tracking and management mobile app. Learn more today!

From the Blogs
Are You Ready For The Delivery Challenges of Today – And Tomorrow?

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Sustainability in our Transportation Networks

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How Delivery Technology Benefits the 3PL Industry

The logistics industry is constantly evolving and adapting to new technologies, and this has been especially evident in the last few years. With the rise of e-commerce and the increasing demand for fast and reliable shipping, third-party logistics (3PL) providers have been pushed to enhance their delivery capabilities. Delivery technology has been a game-changer in… Continue reading How Delivery Technology Benefits the 3PL Industry

5 Ways to Make the On-Demand Economy a Lifestyle at Your Company

Employees Seeking “Gig-Like” Experiences As the on-demand economy grows, how are companies creating a work environment that encourages collaboration, flexibility and even autonomy? By 2020, 40% of US workers will fall into the category of freelance worker or contingent worker. As companies not only think about leveraging the on-demand economy in their operations and logistics strategies,… Continue reading 5 Ways to Make the On-Demand Economy a Lifestyle at Your Company

What is Transportation Management System (TMS)

In recent years, the rise of e-commerce and the increasing demand for same-day or next-day deliveries have significantly amplified the importance of Transportation in last-mile delivery. Customers are expecting fast and more flexible delivery options. Last-mile delivery poses unique challenges due to the complexities of navigating urban environments, traffic congestion, multiple stops, and the need… Continue reading What is Transportation Management System (TMS)